Frequently Asked
Questions

Visit business.payinto.co and click 'Get Started'. You'll need to provide your business information, verify your email, and complete KYC verification. The process typically takes 5-10 minutes.

You'll need a valid government-issued ID, proof of address, and business registration documents (CAC certificate for Nigerian businesses). For international businesses, additional documentation may be required.

Most accounts are verified within 24 hours. During peak periods, it may take up to 48 hours. You'll receive an email notification once your account is approved.

We support bank transfers, card payments (Visa, Mastercard, Verve), USSD, and mobile money. All major Nigerian banks are supported for instant transfers.

Transfers to Nigerian bank accounts are instant. International transfers typically take 1-3 business days depending on the destination country and payment method.

Transaction limits vary based on your account tier and verification level. Basic accounts have a daily limit of ₦1,000,000, while verified business accounts can process up to ₦50,000,000 daily.

Our fees are transparent and competitive. Local transfers are 1.5% capped at ₦2,000. Card payments are 1.5% + ₦100. Check our pricing page for detailed information.

We use bank-grade 256-bit SSL encryption for all transactions. Our infrastructure is PCI-DSS compliant, and we're regulated by the Central Bank of Nigeria. Your funds are insured by NDIC.

We have 24/7 fraud monitoring. If unauthorized activity is detected, we'll immediately freeze your account and contact you. We also offer two-factor authentication for added security.

We never sell your data. We only share information with our banking partners as required for transaction processing, and with regulatory authorities when legally required. Read our privacy policy for details.

Payment Links allow you to create shareable links for collecting payments. Simply create a link, set the amount, and share it via email, SMS, or social media. Perfect for invoicing and quick payments.

Olidara is our group contribution management product. It allows groups to pool funds together, automate collections, and track contributions transparently. Perfect for ajo, esusu, and group savings.

Our Escrow service holds funds securely until both parties fulfill their obligations. It's perfect for marketplace transactions, freelance work, and any situation requiring trust between parties.

Yes! You can set up automated recurring payments for subscriptions, salaries, or any regular payment. Choose your frequency (daily, weekly, monthly) and we'll handle the rest.

No monthly fees! We only charge per transaction. You only pay when you use our services. No hidden fees, no surprises.

All transaction receipts and invoices are available in your dashboard. You can download them as PDF or request monthly statements via email.

Yes! We offer custom pricing for businesses processing over ₦10,000,000 monthly. Contact our sales team at hello@payinto.co for a quote.

We offer 24/7 support via email (hello@payinto.co), phone (+234 908 765 4321), and live chat in your dashboard. Average response time is under 2 hours.

Yes! We have comprehensive REST APIs with detailed documentation. Visit our developer portal for API keys, documentation, and code samples.

Absolutely! We offer plugins for popular platforms like WooCommerce, Shopify, and WordPress. We also have webhooks and APIs for custom integrations.